Privacy policy

This Privacy Policy explains how Steel Heavens ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from the Steel Heavens website (the "Site"). By using the Site, you agree to the practices described below.

1. Information We Collect

Device Information

When you browse the Site, we automatically gather certain technical details about your device and your activity, including your web browser, IP address, time zone, and some of the cookies stored on your device. We also record which pages and products you view, which websites or search terms led you to us, and how you interact with the Site. Together, we call this "Device Information."

We gather Device Information through the following technologies:

Cookies: small data files placed on your device that often contain an anonymous unique identifier. You can learn more about cookies, and how to disable them, at allaboutcookies.org.
Log files: records of activity on the Site, including your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags, and pixels: electronic files that record how you move through and use the Site.

Order Information

When you place, or try to place, an order through the Site, we collect details such as your name, billing address, shipping address, payment information, email address, and phone number. We call this "Order Information."

In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information mainly to complete the orders you place, which includes processing payments, arranging shipment, and sending you invoices and order confirmations. We also use it to:

Communicate with you about your order or inquiries;
Review orders for possible risk or fraud; and
Where it matches the preferences you have given us, send you information or promotions about our products and services.

We use Device Information to help detect potential risk and fraud (especially through your IP address), and more broadly to improve and optimize the Site. This includes analyzing how visitors browse and interact with the Site and measuring the effectiveness of our marketing and advertising campaigns.

3. Sharing Your Personal Information

We share Personal Information with trusted third parties who help us operate our business and carry out the purposes described above. For example:

Shopify powers our online store. You can read how Shopify handles your information in its Privacy Policy.
Google Analytics helps us understand how visitors use the Site. You can read Google's Privacy Policy and opt out through the Google Analytics opt-out add-on.
Payment processors and shipping carriers receive the details needed to process your payment and deliver your order.

We may also disclose your Personal Information when required to comply with applicable laws or regulations, to respond to a subpoena, search warrant, or other lawful request, or to protect our rights, property, or safety. We do not sell your Personal Information.

4. Behavioral Advertising

We may use your Personal Information to show you targeted advertisements or marketing messages that we believe may interest you. You can opt out of many targeted advertising services through the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

5. Do Not Track

Please note that our Site does not change its data collection and usage practices when it detects a Do Not Track signal from your browser.

6. Data Retention

When you place an order through the Site, we keep your Order Information for our records unless and until you ask us to delete it.

7. Your Rights

Depending on where you live, you may have the right to access the Personal Information we hold about you, request corrections, ask us to delete it, or object to certain uses. To exercise any of these rights, please contact us using the details below. We may need to keep certain information where required for legal, accounting, or fraud-prevention purposes.

8. Data Security

We take reasonable steps to protect your Personal Information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect Personal Information from them. If you believe a child has provided us with their information, please contact us so we can remove it.

10. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised date.

Last updated: October 22, 2026