Refund policy

At Steel Heavens, we are committed to providing quality products and ensuring customer satisfaction. If you receive a damaged, defective, or quality-related item, our support team is here to assist you.

1. Return Eligibility

We accept return requests within 30 days of delivery for items that arrive damaged, are defective, or have quality issues.

2. Damaged or Defective Items

If your item arrives damaged or has a defect or quality issue, please contact our support team within 30 days of delivery.

To help us assess the issue, please provide:

Your order number
A brief description of the issue
Clear photos of the product showing the damage, defect, or quality issue

Our team will review the details and guide you through the next steps. Depending on the situation, an appropriate resolution, such as a replacement or refund, may be offered.

3. Return Process and Shipping Costs

Please contact our support team before returning an item. Once our team has reviewed your request, we will provide the necessary instructions if a return is required.

Customers are responsible for the cost of the return shipping label. Please follow the return instructions provided by our support team to ensure your return is handled properly.

4. Refunds

If your refund request is approved, the refund will generally be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.